MELT – Privacy Policy
Effective: August 24, 2025 • Last updated: August 28, 2025
MELT is built to respect your privacy while giving you a helpful reflective companion. This policy explains what we collect, why, and the choices you have.
Who we are
Bell Studios (“we”, “us”). Contact: support@bellstudios.io
What we collect
- Account basics: MELT is designed to be as private as possible - we don't even ask for your name! If you link a login, we store your email and provider (e.g., Google) to sync your data across devices. If you stay anonymous, you'll just have a Firebase anonymous ID instead.
- Usage counters: Daily message count/limits per tier.
- Conversation data (depends on tier):
- Free: no messages are stored.
- Mirror: no full messages stored; we store lightweight metadata (recent snippet, inferred topic/emotion, counts). This is to help the model build off of your nuance.
- Mind: full thread history is stored in Firebase (messages, timestamps, and optional topic/emotion tags). This is for FULL nuance and content optimization across threads.
- Device info: basic app/OS diagnostics to keep the service reliable (crash logs, performance). We do not collect precise location.
How we use data
- To deliver MELT's features, show your threads (Mind), and maintain rolling context (Mirror).
- To enforce fair-use limits and prevent abuse.
- To improve quality and reliability (aggregated, non-identifying analytics).
How processing works
MELT uses third-party processors to provide functionality:
- Firebase (Google): authentication, Firestore database, and related infrastructure. This would consist of your user ID (Anonymous/Email) as well as any applicable metadata as outlined above.
- AI model provider(s): Your prompts and necessary context are sent to model APIs to generate replies. We configure AI providers to not use your conversations for training purposes.
- Payments (when enabled): App store billing (Google Play / Apple App Store). We do not receive your full payment details.
Retention
- Free: no message storage.
- Mirror: rolling metadata persists to help continuity.
- Mind: messages persist until you delete a thread or your account.
Your choices & rights
- Export: Email support@bellstudios.io from your login email and we’ll provide your data (Mind threads + metadata).
- Delete: You can delete threads inside the app (Mind). You can request full account deletion via email.
- Unlink: You can continue anonymously; linked accounts enable sync across devices.
Children
MELT is for users 18+ (or the minimum age in your country). We do not knowingly collect data from users under that age.
Security
We use modern security controls (Firebase security rules, HTTPS, access controls). No system can be 100% secure, but rest assured that this is an extreme point of emphasis here at Bell Studios; report issues to support@bellstudios.io.
International transfers
Data may be processed in the United States or other regions where our processors host services.
Changes
We’ll post updates here and update the “Last updated” date. Material changes may be announced in-app or by email (if linked).
Contact
This document is provided for transparency and is not legal advice.